CATEGORIES

Business / Document Mgmt

Collaboration / Project Mgmt

Finance / Contract Mgmt

HR / E-Learning

IT / Web

Sales / Customer Mgmt

Scheduling / Time Mgmt

Supply Chain


LoadingFiltering products...

FILTER PRODUCTShelp

Use the powerful product filtering functionality to find the solution that suits you the best. When you choose a category you will automatically be able to also filter on any of the standard features connected to that category.

Are you looking for a solution that can satisfy a lot of your needs? By navigating to the first page you will be able to choose more than one category and therefore find products that have functionality for all chosen category areas. This way you will easily be able to find, for example, all project management software that also have bug tracking functionality.

Choose platform and price model in the way that suits your company the best and by choosing product language you are able to find a solution that works for all your employees and with the vendor partnership that makes you feel the best.

In the result you will get all products that fit with all your choices in the filter.

Active filterClear all
  • Categories
  • Features
  • Platform
  • Price Model
  • Product languages
Show More... Show Less...
Features
Call Center Management features
  • Call Forwarding
  • Call Recording
  • Call Sharing
  • Campaign Management
  • Cell Phone Integration
  • Email Integration
  • Interactive Voice Response (IVR)
  • Role Management
  • Skills-based routing
  • Speech Recognition
  • Survey Management
  • Text to speech (TTS)
Platform
  • Hosted (SAAS)
  • Installed server
  • Installed Client
  • Web-based Client
  • Mobile Support
Price model
  • Free / Open Source
  • One-time License
  • Subscription
Common features
  • Custom Data Fields
  • Custom Reports
  • Custom User Interface
  • Data Import/Export
  • External System Integration
  • Multi-language
  • Single Sign-On
  • Web Services API
Product languages
  • Brazilian Portuguese
  • Czech
  • Dutch
  • English
  • French
  • German
  • Greek
  • Italian
  • Polish
  • Spanish

Call Center Management Software

Call Center Management software listed, enabling you to manage your call center in an efficient and customer friendly way. Call Center Management Software will help you to make your customer support processes even more efficient. The Call Center Management Software helps you in the area where you may need the technical support, for example for speech recognition, call routing, call recording, monitoring of calls, etc.

Submit your product to Call Center Management Software

Select up to 3 products to: Compare
eAssistance Pro live chat software
Start Selling
Microsoft Dynamics CRM
ProjectVision
Freshdesk
ClickDesk
Recruiterbox
Service Experience Management
Task Manager 2010 Team Task Management
Sales coApp
Autotask Pro
EasyGoingSurvey.com
Impel CRM
EZShift
Live Chat Software
Atollon
versaSRS HelpDesk
Hero Help Desk
AJAXWorkspace
Assistly
DualDesk

What is Call Center Management Software?

Call Center Management Software is the software used in a Call Center to manage the incoming calls. The Call Center Management Software is also used in any help desk or service desk and in combination with the help desk software or service desk software the call center management software is invaluable.

The call center management software will bring in the phone call and put it in queue. With a welcoming message the customer will feel welcome and the call center management software will transfer the call to the person or groups as specified in the software.

Skill-based routing is one of the beneficial features in call center management software. Skille-based routing means that the call will be transferred from the call center management software to the person or group best skilled to answer the call. To be able to understand this, the call center management software will either connect skills to the customer, ask questions to understand where to send the customer or have different numbers to call for different demands.

Integration between the call center management software and the help desk software or service desk software is also common. The call will come to the call center management software and then connect to the help desk /service desk software to give information on who is calling and therefore be able to automatically create the base information for a new ticket.

Common features in Call Center Management Software are:

• Role Management
• Call Sharing
• Skills-based routing
• Call Forwarding
• Email Integration
• Interactive Voice Response (IVR)
• Speech Recognition
• Survey Management
• Cell Phone Integration
• Call Recording
• Text to speech (TTS)
• Campaign Management

Call Center Management Software is also called Call Center Software and can also include IVR (Instance Voice Recognition) and skill based routing.
Some Call Center Management Software also include integration possibilities to Service Desk Software and Help Desk Software to make the overall customer process more efficient.