Use the powerful product filtering functionality to find the solution that suits you the best. When you choose a category you will automatically be able to also filter on any of the standard features connected to that category.

Are you looking for a solution that can satisfy a lot of your needs? By navigating to the first page you will be able to choose more than one category and therefore find products that have functionality for all chosen category areas. This way you will easily be able to find, for example, all project management software that also have bug tracking functionality.

Choose platform and price model in the way that suits your company the best and by choosing product language you are able to find a solution that works for all your employees and with the vendor partnership that makes you feel the best.

In the result you will get all products that fit with all your choices in the filter.

What is Help Desk Software?

Help Desk Software is used, mostly in IT departments, to keep track of incoming tickets from users around the company. However, Help Desk Software is not only used to keep track of any problems arising in the organisation but Help Desk Software is also there to help keeping track of tasks and changes needed to be done. The tasks and changes are submitted to the Help Desk Software and functionality of the help desk software will help to manage the tasks efficiently.

Not all help desk software work the same, but have some common grounds to what functionality is offered. Some help desk software are very similar to service desk software, but there is a fundamental difference between help desk software and service desk software in that service desk software supports ITIL and ITSM.

Features that are commonly seen in different kinds of Help Desk Software are:

• Ticket registration
• Basic SLA management
• Email ticketing (or tickets from multiple sources)
• Easy overview, often a dashboard, on what is to be done
• Chat, often integrated, but sometimes built-in to the help desk software
• Ticket escalation inside the help desk software but sometimes to integrated systems
• Reporting, both standard reports as well as customizable
• Colour indications of tasks in the help desk software
• Basic configuration database (CMDB)
• Basic CRM
• Self-service Help Desk Software portal for the customers, internal or external
• Basic automatic workflow integrated in the help desk software

The automatic workflow can be a very valuable feature in help desk software since it helps in doing a lot of smaller things automatically. This can be everything from keeping track of how close it is for a ticket to expire (according to SLA) to modifying data and escalate a ticket to the correct help desk group in the help desk software.

Usually the automatic workflow in help desk software also helps out with setting the base information that shows tickets in different colours according to how long time left according to SLA the ticket should be handled. The colour indications in the help desk software are also usually set for severity, etc of tickets in the help desk software.

Help Desk Software like this, especially with good workflow management, will help your help desk organization to keep high quality service including high speed solutions.