CATEGORIES
Business / Document Mgmt
Collaboration / Project Mgmt
Finance / Contract Mgmt
HR / E-Learning
IT / Web
Sales / Customer Mgmt
Scheduling / Time Mgmt
Supply Chain

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Use the powerful product filtering functionality to find the solution that suits you the best. When you choose a category you will automatically be able to also filter on any of the standard features connected to that category.

Are you looking for a solution that can satisfy a lot of your needs? By navigating to the first page you will be able to choose more than one category and therefore find products that have functionality for all chosen category areas. This way you will easily be able to find, for example, all project management software that also have bug tracking functionality.

Choose platform and price model in the way that suits your company the best and by choosing product language you are able to find a solution that works for all your employees and with the vendor partnership that makes you feel the best.

In the result you will get all products that fit with all your choices in the filter.

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  • Categories
  • Features
  • Platform
  • Price Model
  • Product languages
Features
ITSM / Service Desk features
  • Change Management
  • Chat
  • Configuration Management Database
  • Continual Process Improvement Support
  • Customer Portal
  • Email Ticketing
  • ITSM
  • Incident Management
  • Incoming Call Integration
  • Known Error Database
  • Problem Management
  • Queue Management
  • SLA Management
  • Service Design Process Support
  • Service Operation Process Support
  • Service Strategy Process Support
  • Service Transition Process Support
  • Workflow Management
Platform
  • Hosted (SAAS)
  • Installed server
  • Installed Client
  • Web-based Client
  • Mobile Support
Price model
  • Free / Open Source
  • One-time License
  • Subscription
Common features
  • Custom Data Fields
  • Custom Reports
  • Custom User Interface
  • Data Import/Export
  • External System Integration
  • Multi-language
  • Single Sign-On
  • Web Services API
Product languages
  • Arabic
  • Argentinean Spanish
  • Basque
  • Bengali
  • Brazilian Portuguese
  • Bulgarian
  • Catalan
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • Finnish
  • French
  • Galician
  • Georgian
  • German
  • Greek
  • Hebrew
  • Hindi
  • Hungarian
  • Icelandic
  • Irish
  • Italian
  • Japanese
  • Kannada
  • Khmer
  • Korean
  • Latvian
  • Lithuanian
  • Macedonian
  • Norwegian
  • Persian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Simplified Chinese
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Tamil
  • Telugu
  • Thai
  • Traditional Chinese
  • Turkish
  • Ukrainian
  • Welsh

Service Desk Software / ITSM Software

Service Desk Software, ITSM Software and ITIL Software listed, supporting the method you are using in your business. You will here find Service Desk Software and ITSM Software supporting everything from the simplest operations for a Service Desk Software to more complex management using ITIL / IT Service Management. Service Desk Software, ITSM Software and ITIL Software found in this category will help you in the most common ITIL processes, such as Incident Management, Problem Management and Change Management.

Submit your product to Service Desk Software / ITSM Software

 
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Enterprise Process Center
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Freshdesk
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Service Desk Software / ITSM Software - Recruiterbox Recruiterbox
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Comindware Tracker
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BootStrapToday
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ManageEngine ServiceDesk Plus
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HelpMaster
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Clarizen project management software
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Epicor ERP
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DeskCenter Management Suite
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What is ITSM / Service Desk Software?

Service Desk Software is used in organisations to support the ITIL (IT Infrastructure Library) practices for ITSM (IT Service Management). In many ways Service Desk Software is mistaken to be the same as help desk software, but since service desk software is there to support ITSM there is quite a difference.

Common features and support for Service Desk Software are:

• Incident management
• Problem management
• Change management
• Release management
• Availability management
• Knowledge management
• SLA Management (Service Level Agreement)
• Known Error Database (KEDB)
• Queue management
• Email ticketing
• Customer portal
• Chat (instant messaging)
• Configuration Management Database (CMDB)
• Workflow management

A lot of the activities in the different processes supported in service desk software is also supported for in help desk software, but since you are able to specifically follow and identify the processes in the service desk software you are also able to separate service desk software from the help desk software.

While Service Desk Software has the base in the incoming incidents / queries and changes, ITSM Software of different kinds can be specific in the support of only one of a couple of processes, including finctionality of service desk software. A total ITSM solution can therefore be a combination between different ITSM Software, including specific service desk software, to create the best solution for the organisation.

Service Desk Software can sometimes use a lot of the same functionality as Help Desk Software but is specific to supporting the ITSM and ITIL processes. One of the great benefits of Service Desk Software is usually that it has automatic workflow implemented to help making the ITIL processes more efficient.