Product News history for ITSM / Service Desk

Displaying the previous 100 entries


Thu 03 May 2012
Freshdesk: Freshdesk Raises $5M in Series B Funding
Freshdesk, the fast growing online help desk software solution, today announces that it has raised $5 million in financing.
Walnut, CA & Chennai, India (PRWEB) April 26, 2012

Freshdesk, the fast growing online help desk software solution, today announces that it has raised $5 million in financing led by Tiger Global Management. Previous investor, Accel Partners, is also participating in the round.

Freshdesk closed its Series A funding in October last year. Since then, the company has been on a tear, tripling its customer base in just the last quarter. Freshdesk already boasts of a wide array of industry-first capabilities in the help desk space. The company will be using the funds raised in this round to ramp up engineering and build more exciting product features. Freshdesk also plans to expand its global support team to meet the growing demand, and use the finance to help other growing businesses provide best-in-class support to their customers.
By: Freshdesk Inc. Link: http://www.prweb.com/releases/2012/4/prweb9448016.htm
Mon 02 Apr 2012
Freshdesk: Freshdesk Launches Version 2.0
Freshdesk 2.0 goes freemium and launches industry firsts with Day Pass, time tracking and powerful response and knowledge-sharing tools.
Freshdesk, one the world’s fastest growing help desk software providers, believes that any business can earn brand loyalty, and become the next Southwest Airlines, Virgin or Apple by providing its customers a refreshing support experience. This is why the company is announcing version 2.0 of its helpdesk platform, geared at making customer support more engaging, powerful and as simple as sending an email.

Freshdesk has also announced a freemium model where the first agent is always free. For small businesses with single agent helpdesks, Freshdesk is now essentially a free support software packed with enterprise-class capabilities.
By: Freshdesk Inc. Link: http://www.prweb.com/releases/2012/2/prweb9223087.htm
Mon 02 Jan 2012
Freshdesk: Top 10 Indian Startups You Need To Watch
Freshdesk is one of Business Insider's Top 10 Indian Startups You Need To Watch
An affordable and accessible customer support solution.
By: Freshdesk Inc. Link: http://www.businessinsider.com/the-10-hot-indian-startups-you-need-to-watch-2011-11#freshdesk-provides-small-business-with-an-essential-tool-customer-support-6