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Freshdesk, the fast growing online help desk software solution, today announces that it has raised $5 million in financing.
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Time Management Software (also called Time Tracking Software) listed for your business. You will find Time Management Systems enabling you to have control over the time that is used in your organization, with functionalities like Timesheet, Time Clock and Employee Tracking. You will also be able to find Time Recording Tools.
Submit your product to Time Management Software
Time Management Software is a system that will help you organise the time spent in your company. Not only does time management software help with recording time but also planning time as well as following up time afterwards to help with creating a more efficient organisation.
You will find similar functionality in most time management software but implemented in different ways. This is why it is important to evaluate different time management software to understand which one is the best for you.
Features that are commonly seen in different kinds of Time Management Software are:
• Time Sheet
• Time Planning
• Time Recording
• Task Management
• Expense Tracking
• Resource Planning
• Approval Management
• Reporting, both standard reports as well as customizable
• Employee Tracking
• Invoicing / billing
A lot of other systems also have functionality used in time management software, such as project management software and issue tracking software. This kind of implementation is usually mainly for the projects and not as common time management software that is covering the whole time in the organisation.
Some time management software also has support for time stamping to automate the time management as much as possible.
Time Management Software / Time Tracking Software is software that manages Time Tracking to help you control time spent for different activities. Time can be recorded automatically in the time management software or be filled in manually using the timesheet that is usually part of the time management software.
What Is Time Management?
Time Management is the process of controlling, understanding and planning how much time is spent on different activities in an organization.
Time Management is used in different situations to make it possible to increase efficiency as well as to understand how much time that has really been spent on different activities.
There are different purposes in controlling time spent for activities. Some companies use it to be able to understand what people are really doing during the day. This can sometimes be important to make sure that time is spent on the right things. It is also vital information to have as base for making the business more efficient in different areas.
But, time management is also important in areas where you invoice work that has been done for customers. Without having the information on how much time you have spent it will be impossible to invoice the correct amount of money.
There are different kinds of time management software that helps in tracking time spent on different activities. Some of them are specific to only collecting time and are mostly known as either time management software or time tracking software. However, since time is recorded in so many different areas of the organization, time management is also included in software providing other services, such as project management software, issue tracking software, etc.
Being aware of the amount of time certain activities take will not only make it possible for a company to understand what the personnel are doing during the days. Besides having an understanding for possibilities to improve efficiency the information is invaluable for planning of future activities, especially when initiating a new project.
By having information about how long an activity usually takes project planning will be much easier. The more times you have performed the activities, the better accuracy in planning.
To be able to manage time in a good way it is important to have time management software that is not too advanced to use for the personnel. The more advanced and the more time it takes to enter the time the less willing your personnel will be to enter the time. This will result in inaccurate information about how long time activities took since they tend to add less activities and group activities into one.
You also use time management to be able to allocate resources. This is usually the step after the planning phase and before the work is about to be done. The allocation is needed to be able to make sure resources are used the most efficient way. This is especially important with key people who are needed in different units of the organization. Since these resources might be needed in different places it will be very hard to not allocate them to ensure that the work will be done on time. One way of understanding allocation the best way is to think of booking of a conference room. If the room is not booked ahead there is a big chance that more groups of people wants to use it at the same time.
There are different approaches to time recording.
Some companies use time management software where you enter the activities using your own description without categorizing. This kind of software will mostly be used to control what has been done by personnel and is not that good as base information for future work.
Another way of recording time is by having some predefined activities that you can enter time for. You put in how much time you spent on something but may in some systems also enter how much time you believe that is left until the activity is done. The second part is not as commonly used since it also takes time to predict and think through what is left to be done. The activities can also be defined in hierarchy, having parent activities to be able to gather information in a more structured way. An example can be to have a parent category called Meetings and then have sub-activities for the specific meetings.
The third way, which is a new idea of time management, is to record deviations from a predicted value. This is a way to make time recording more efficient. If there are 15 people attending a meeting that is set to 1 hour, it would be very inefficient to have all 15 people report the 1 hour meeting. If the meeting took 1.5 hours instead, this can easily be changed by the person responsible of the meeting. By having one person doing this instead of 15 the time reporting will take much less time and more useful.
The same works in projects. By having project activities predefined you will be able to confirm the time instead of filling in the time spent yourself.
Some help desk software, task tracking software, service desk software and call centre management can automatically record time while working on a task. The recording starts a clock when you open the task and then stops the clock when you close the task.
There are several ways of keeping track of how much time is spent on activities in the organization. Using reports to bring out the information you want in the right way is the key to most time management.
Before implementing time management in your organization you should think about what you want to do with the information. Sometimes you believe that time management will be a solution to a lot, for example controlling what your personnel is doing during the days. But there are sometimes other solutions that should be used in these cases, for example manager coaching to give them tools to help the employees be more efficient.
Time Management Software is used to track time for employees, but is also great asset to track different projects. In most time management software you are able to initiate a project, connect employees and other resources and then use the report engine from the time management software to be able to create invoices for customers. You may be able to see live data in the time management software and are able to verify the information during the project.
While working in a time management software it is important to require a user interface that is easy to use for the users. Everything needed to be reported by the users should take as little time as possible. This makes it possible for the users to enter correct information and do this in a quick way. Usually, employees tend to fill in less accurate information into the time management software after they find it too time consuming. What will happen then is that they round the amount of hours spent on the projects and the customers will be dissatisfied when they notice that small tasks are reported to take more time through the time management software than the actual time spent.
There is a lot of different time management software. Some are cheap, even free, but what you should look for is time management software that is efficient for you organisation. Different time management software has different advantages which is why you should investigate the time management software to verify it works well for the work you and your organisation are doing.
Since there are so many different kinds of organisations it is important to understand that you will find loads of different time management software but most of them are tailored for one kind of organisation. This means you will find one time management software that is great for the car industry but that would work less good for the restaurant industry and vice versa. It is therefore important to first make a pre-study. This should start with identifying what the needs are for the organisation. How your employees working and what are they doing? Do you have external customers or are you just working with internal work? Is your work divided into different projects and do you have sub-projects under these main projects? Are you working over several departments and how are you handling that? It is of course important to also see if you have time management software you are using today and document how that is working today and what you want to keep in your new time management software.
There are of course a lot of questions to ask before purchasing new time management software. One of the most important things is if you need to have approvals of time from different managers you need to set up this structure well. For example you may have a personnel manager to manage some kinds of activities and a project manager who should manage other activities. Is the time management software built to be able to manage this or do you need to have a change of the software made to manage this?
So, it is important to really understand what kind of time management software you are looking for. Also, even though you are able to find a lot of good cheap, or even free, time management software, it is even more important to see the ROI. Expensive time management software could be much cheaper when considering the kind of functionality you are actually getting. Also, you are able to find functionality that will support your organisation to grow and take more market. Since there are different requirements from time management software you should also look at how you report the time. It can be a simple report where you fill in each from and to time for every activity or for the day. But it can also be a grid where you fill in a week of start time and stop time for each day of the week. If you only wish to track the time worked for each day of the week, the grid is usually very good for most organisations. This functionality is not available in all time management software but is really good functionality to test for your organisation.
Another functionality that is really good to check for in time management software is the possibility to export information. By connecting the time management software with other systems you may be even more efficient in your work.